Welcome to the National Council of Juvenile and Family Court Judges' (NCJFCJ's) Web site. Please read these policies carefully.  We respect the privacy of visitors to our site, and want you to understand the types of information collected on our Web site and the ways in which that information is used and protected.

If you have any questions, comments or concerns, please contact us:

By mail:
NCJFCJ Web site
P.O. Box 8970
Reno, NV 89507

E-mail:
staff@ncjfcj.org

By phone:
775-784-6012

By fax:
775-784-6628
 

Privacy
Non-personal Information is collected from Web site visitors to pages containing information about our programs and services, including the number assigned to your computer when you access the internet (your "IP address"), the name of the domain from which you access the Internet (i.e., aol.com), the time and date of access to our site, the pages you accessed, and the Internet address of the Web site from which you linked to the NCJFCJ Web site.  This information is used to help us better maintain our Web site and evaluate our Web site usage.  We may also use the information to direct general marketing strategies.

Personal or identifying information is collected for purposes of conference registration, publication or product purchases, completion of online surveys, becoming a member of the NCJFCJ, contributing to the NCJFCJ, or submission of requests to NCJFCJ for technical assistance or other services as may be offered. This information includes, but is not limited to, name, organization, address, payment (credit card) information, or information regarding a specific issue for which you are requesting assistance.  You may choose not to participate in services requiring the submission of such information.

This information is used to process your order for products or requests for services.  Information collected may also be used to improve the content of our Web site, to send out mailings with information on new products and services or upcoming events, and to contact consumers for marketing purposes. NCJFCJ may, in rare circumstances and with the approval of the Executive Director, share mailing lists or membership lists with other reputable organizations with a similar mission and goals as NCJFCJ. NCJFCJ will not sell its mailing lists.

If you do not want us to share your personal information with other organizations or individuals, please let us know by writing, phoning, or emailing us at the addresses listed above. Also, please contact us if you'd like to change or correct the information you've provided us.

Information regarding requests for products and services through the NCJFCJ Web site may also be reported in aggregate to project-specific funding agencies, excluding names or financial (credit card) information.

From time to time, NCJFCJ may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, please check our Web site periodically.

Security and Confidentiality
To protect your privacy, we use technologies and processes such as encryption, access control procedures, network firewalls, physical security and other measures. In addition, we allow only authorized employees or agents access to personal information. Although we cannot guarantee there will be no unauthorized access to personal information, these measures increase the security and privacy of information traveling to, from and within www.ncjfcj.org.

Orders are placed through NCJFCJ using our secure server software (SSL), which encrypts all of the information you transmit to our site. SSL is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet.

NCJFCJ is very concerned about the privacy of any children who might visit our site. We will not knowingly collect or maintain any personal information about children under the age of 18 without parental consent. If we are notified that we have inadvertently collected personal information about any child, we will immediately delete that information from our database. Please contact us if you are aware of information being provided by a child.

Prices and Availability
NCJFCJ prices and availability of products are subject to change without notice. It is possible that an item will become unavailable between the time you order the item and when it is shipped.  If for some reason an item on your order is out of stock, we will contact you regarding future availability of the out-of-stock item. If the item is back-ordered, your other merchandise will be shipped within the 72 hours, and the back order item will be shipped upon receipt by NCJFCJ.  No items will be charged to your credit card until they are shipped.

Shipping Charges
Shipping charges for standard shipping are included in the total cost of each item (subject to change without notice).  Expedited shipping must be quoted to insure accurate shipping rates. Please contact us at jruffin@ncjfcj.org or call 775-784-6686 for quotes.

Payment
NCJFCJ accepts Visa, MasterCard, Discover and American Express. Orders can be mailed and paid by check or money order. Please make all checks and money orders payable to the NCJFCJ and mail directly to:

NCJFCJ
P.O. Box 8970
Reno, NV 89507

Order Processing Time and Shipping Method
Orders will be shipped within 72 hours of placement if the item is in stock, Monday through Friday. Standard shipping is via UPS ground delivery or U.S. Postal Service, media rate, and is included in the total cost for each item. If you require expedited shipping, please contact us and we will be happy to quote shipping costs and accommodate your request, if at all possible.  Expedited shipping must be quoted to ensure accurate shipping rates. Please contact us at 775-784-6012 for quotes.

Returns/Cancellations
We will gladly accept any defective merchandise for return if accompanied by a copy of the packing slip and original packaging. If for some reason the defective merchandise cannot be replaced, a refund will be issued.

Over-orders of publications will be accepted for return and refund if returned undamaged to NCJFCJ, in acceptable resale condition.

All returns must be made within 10 days of receipt.

Cancellation and refund requirements for conference registration may vary per conference.  Generally, cancellations received prior to 30 days of the onset of the conference will receive a full refund.  Administrative fees may be incurred for cancellations received after the 30-day time frame, and additional cancellation restrictions or fees may apply to specific conferences.  Please refer to specific information for each program on the “Conferences” page of this Web site for cancellation details.

The National Council of Juvenile and Family Court Judges reserves the right to cancel or reschedule any listed program.  If a program is cancelled by NCJFCJ, a full refund of all fees paid for the course will be issued.

Rights to Download Publications/Articles/Resources
You may download content from the NCJFCJ Web site for non-commercial use provided all copyright and other proprietary notices contained in the material is retained, and the material is not modified, altered, posted on any network or broadcast in any media without written permission from NCJFCJ.  It is strictly prohibited to modify, transmit, distribute, reuse, repost, or use the content of the NCJFCJ Web site for public or commercial purposes without written permission from NCJFCJ.

Links to Third-Party Web Sites
The NCJFCJ Web site contains links to other sites operated by third parties. These links are available for your convenience and are intended only for informational purposes and to enable access to these sites and for no other purpose.  NCJFCJ does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any third party site or its content. A link to a third party site on the NCJFCJ Web site does not constitute endorsement, approval or responsibility for any third party site.

Organizations with a similar mission to NCJFCJ may request a link to NCJFCJ's site on their Web site by contacting:

NCJFCJ Web site
P.O. Box 8970
Reno, NV 89507
Telephone: 775-784-6012
E-mail: staff@ncjfcj.org

A link on a third-party site to NCJFCJ's Web site does not make any representation that policies or practices on said Web site are endorsed by NCJFCJ or represent the policies or practices of NCJFCJ. 

Points of view or opinions on the NCJFCJ Web site are those of the authors and do not necessarily represent the official position or policies of the National Council of Juvenile and Family Court Judges or any funding agency of the NCJFCJ.

2005, National Council of Juvenile and Family Court Judges.  All rights reserved.