Implementing Effective Case Management Strategies: A Guide for Probation Administrators

This Special Projects Bulletin is designed to assist juvenile probation administrators to customize policies and procedures, establish decision-making guidelines, develop instruments and forms, and other resources for the purpose of developing and implementing effective case management practices in the context of local court/probation culture and statewide juvenile justice goals. The strategies discussed in this guide were developed and tested collaboratively by the National Center for Juvenile Justice (NCJJ) and four Pennsylvania counties-Allegheny, Cambria, Lehigh, and McKean. The goal of the pilot was to demonstrate the usefulness of good practice, beneficial changes in probation departments, and ultimately better outcomes for youth. The process for field-testing the case management strategies was highly interactive and intensive and led to critical refinements to the original strategy and several common lessons learned.

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